Help Center

How can we help?

We usually respond within 1–2 business days. Check the FAQ first — most answers are here.

Frequently Asked Questions

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How long does account approval take?

Typically within 24 hours on business days. You'll receive an email once activated.

Can I change my username?

Usernames form part of your profile URL and cannot be changed after registration. Contact us for exceptional cases.

How do I change my password?

Go to Settings → Account. If you've forgotten it, use the Forgot Password page.

How do I delete my account?

Settings → Account → Delete Account. All data is permanently removed within 30 days.

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My link shows "Not Found".

Check that the link status is set to Public. Private links are only accessible when logged in.

Can I use a custom slug?

Yes — enter your preferred slug when creating a link. Lowercase, numbers, hyphens only.

How do I password-protect a link?

Set status to "Password" and enter a password when creating or editing the link.

Can I update the destination without changing the short URL?

Yes. Edit the link and change Destination URL — the slug and QR code stay the same.

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What's the difference between plans?

Free: 10 links · Developer: 50 links + API · Pro: unlimited + custom domain + priority support.

How do I get my API key?

Settings → API. Requires Developer plan or higher.

Where is the API documentation?

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What data is collected about link visitors?

Device type, country, city, referrer, timestamp. Raw IPs not retained beyond 90 days.

How do I request my data?

Email us. We fulfill data export requests within 30 days (GDPR Art. 15).